The person who quotes the lane is the person who still holds the file when proof of delivery is signed.
You send the commodity, volumes, packing and the date the cargo must arrive. We return within one working day with two costed routings and the trade-off between them stated plainly — transit time, transhipment risk and what is included in the figure.
Anything conditional (congestion surcharges, inspection, out-of-gauge) is flagged before you book, not on the final invoice.
Space is confirmed with the carrier, collection is scheduled against the stuffing window, and cargo is tallied and photographed at our origin floor. Your shipment ID is issued at this point and remains the key to the record on this website.
Gross mass, packing list and commercial invoice are checked against what actually arrived — not against what was promised in the booking.
Export declarations are filed by our own brokers. Documents are checked against the letter of credit where one exists. The unit is loaded, sealed and gated in, and the bill of lading or air waybill is issued the same day.
If a sailing or flight moves, the coordinator on the file writes to you with the new schedule and what it does to the destination appointment.
Import clearance, trucking and proof of delivery are run from the same file. When the consignee signs, the record is closed and the documents are archived to your account for audit.
You can open the live record at any point by entering the shipment ID on the tracking page.
